Secretary 1

State of Connecticut•Waterbury, CT

1d•Onsite

About The Position

Provide essential administrative support that keeps high-intensity services running smoothly for the community. The Connecticut Department of Mental Health and Addiction Services (DMHAS) has an opening for a Secretary 1 (PCN 106905) at the Western Connecticut Mental Health Network (WCMHN) in Waterbury. This position is full-time on first shift, 40 hours per week, Monday through Friday from 8:00 AM until 4:30 PM.

Requirements

Two (2) years of experience above the routine clerk level in office support or secretarial work.
Considerable knowledge of office systems and procedures; proper grammar, punctuation and spelling.
Knowledge of business communications; business math.
Skills interpersonal skills; oral and written communication skills.
Ability to schedule and prioritize office workflow; operate office equipment which includes computers, tablets, and other electronic equipment; operate office suite software; take notes (shorthand, speedwriting or other method acceptable to the supervisor).

Nice To Haves

Experience with customer service and communication.
Experience with professional phone etiquette and the ability to communicate effectively with clients, families, staff, and community providers.
Experience maintaining confidentiality and handle sensitive information in accordance with HIPPA and agency policies and procedures.
Experience managing multiple priorities and interacting with individuals experiencing behavioral health or substance abuse challenges.
Experience operating standard office equipment, including multi-line telephone systems, copiers, scanners, printers, and fax machines.
Experience working with Microsoft Outlook, Word, Excel and the ability to learn other agency software.

Responsibilities

Serves as the primary front desk point of contact, providing professional reception and exceptional customer service.
Greets, directs, and supports clients and visitors while maintaining confidentiality and a welcoming environment.
Schedules and confirms appointments, manages client check-ins, and conducts reminder calls.
Answers and routes phone calls, relays accurate messages, and responds to routine inquiries in accordance with HIPAA policies.
Performs key administrative tasks, including filing, scanning, data entry, mail processing, and preparing routine documents.
Maintains office supplies and coordinates basic equipment needs with vendors to support smooth daily operations.
Other duties as assigned.