Second Shift Coordinator

Greater Nashua Mental Health•Nashua, NH

About The Position

Greater Nashua Mental Health is seeking a Second Shift Coordinator for its Emergency Services team. The Coordinator oversees second-shift operations and assists the Emergency Services Program Manager with management of the Emergency Services Teams. The position supports hiring, training, and supervision of second-shift and weekend staff, provides face-to-face crisis intervention in office, community, and hospital settings, and completes administrative work to maintain and develop the team. The role works second shift and at least two weekend shifts per month. It also participates in agency after-hours and Emergency Services supervisor on-call rotations and may work non-traditional shifts as needed to staff the 24/7 program.

Requirements

Master’s degree in Psychology, Social Work, Mental Health Counseling, or a similar field.
Three to five years of related work experience.
Knowledge of crisis intervention services, risk assessment and management, trauma-informed care principles, and integrated treatment for co-occurring disorders.
Knowledge of New Hampshire involuntary admission criteria and conditional discharge revocation processes.
Knowledge of family dynamics and systems theory.
Knowledge of the Rapid Response Access Point system.
Leadership ability in a work setting.
Flexibility, willingness to learn, and ability to anticipate the needs of self and staff.
Strong collaboration skills and ability to work effectively independently and as part of a team.
Comfort working in a fast-paced environment with frequent deadlines; high energy, self-motivation, and a proactive approach.
Excellent communication and interpersonal skills.
Demonstrated ability to interact with community stakeholders, such as school personnel and pediatricians, to promote department and agency programs.
Flexibility to work non-traditional shifts as needed to staff a 24/7 program.
Ability to coach and teach effectively.
Ability to multitask and remain flexible regarding workload and assignments.
Ability to exercise judgment and solve problems.
Ability to analyze and develop statistical data.
Strong organizational skills and ability to see projects through in a timely manner.
Knowledge of Microsoft Office products, including email, Word, and Excel.
Valid driver’s license and automobile with liability insurance in the amount required by agency policy.

Nice To Haves

New Hampshire LCMHC or LICSW license preferred.

Responsibilities

Oversee second-shift staff operations, including leading daily deployment meetings, ensuring routine safety and van checks are completed and documented, and maintaining the shift log from first shift.
Provide supervisory support to the agency Afterhours On Call Team and ACT Teams as needed.
Provide training, oversight, supervision, and performance reviews to second-shift and weekend Emergency Services clinicians, telehealth clinicians, Crisis Support Specialists, and internship staff.
Maintain knowledge of Emergency Services, the Rapid Response System, agency policies and procedures, and other agency and community services.
Review Emergency Services evaluations and provide clinical feedback to staff.
Provide office-based urgent care appointments and hospital discharges as directed by the Emergency Services Program Manager.
Participate in rapid response deployments into the community as needed and directed by the Emergency Services Program Manager to demonstrate leadership.
Participate in the Agency Afterhours On-Call and Emergency Services Supervisor On-Call rotations.
Monitor the Rapid Response System to ensure Greater Nashua Mental Health teams are available and able to deploy regularly.
Perform other duties or special projects as required or assigned.
Work second shift and at least two weekend shifts per month as directed by the Emergency Services Program Manager.
Provide direct face-to-face crisis intervention contacts in office, community, and hospital settings.

Benefits

Choice of two health insurance plans
Health Reimbursement Arrangement
Health Savings Account
Flexible Spending Account
Dental insurance
Vision insurance
Group life and AD&D insurance
Short- and long-term disability
Accident and critical illness insurance
403(b) retirement plan with agency match
Employee Assistance Plan
Generous earned time off
Paid extended sick time
10 paid holidays plus the employee’s birthday
Bereavement leave
Tuition reimbursement
Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program