Seasonal Teller

bankESB • Auburn, MA

22d • Onsite

About The Position

This position will be required to float to the bankHometown network of branches. The Seasonal Teller performs a variety of transactions to service customers, including processing deposits, withdrawals, payments, cash, checks, and credit card advances. They participate in individual, team, and Bank goals, and adhere to internal controls and policies regarding audit, dual control, security, regulatory compliance, cash limits, and robbery procedures. The role also involves preventing fraudulent activities and managing branch risk. Additionally, the bank encourages participation in community development services.

Requirements

• Maintains an understanding of the HFG mission statement and core values
• Performs other similar duties as assigned or requested by the branch supervisors
• Will be required to work Saturdays and may be required to work extended hours.
• Flexibility in scheduling is a must
• Travel may be required
• Ability to stand for long periods of time
• Ability to lift up to 50 lbs
• Strong communications both written and oral
• Excellent customer service skills
• Ability to use computer systems and office equipment
• Adhere to the Bank’s dress code policy as found in the HFG Employee Handbook
• Team Building – actively participating as a member of the team to move the team toward the completion of goals. One who concentrates efforts on the betterment of the team rather than themselves
• Communication Skills – verbal, written, formal, informal, interpersonal, and active listening
• Relationship Building – strong interpersonal skills, credibility
• Customer Service Orientation – making customers and their needs the primary focus of one’s actions; developing and sustaining productive customer relationships
• Integrity – maintaining social, ethical, and organizational norms, firmly adhering to the codes of conduct and ethical principles
• Detail Oriented – knowing and adhering to all pertinent policies, procedures, and communication; effective follow through and reinforcement

Nice To Haves

• Cash handling experience preferred
• Knowledge of Microsoft products a plus
• Customer service experience is a plus
• Fluency in a second language is a plus

Responsibilities

• Ensures excellence in customer service and maintains service standards at all times.
• Acts as a resource to identify customer servicing issues so that a resolution can occur and customer’s relationship is retained.
• Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensure the proper hand-off to the appropriate person to assist.
• Develops and maintains a working knowledge of bank products and services and recognizes a customer’s potential product/service need. Upon recognizing the need, refers to the proper person to assist the customer.
• Provides the link between customers and other departments of the Bank by offering direction to the customers when there is a need for assistance or information from additional sources.
• Recognizes opportunities to suggest/cross-sell other Bank services to customers.
• Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
• Participates in individual, team, and Bank goals as set by the branch manager.
• Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
• Ensures that BSA procedures are being properly followed.
• Answers phone and in-person account inquiries.
• Accounts for all money in individual cash drawer and balances transactions daily.
• Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
• Adhere to branch security procedures detailed in the HFG security manual.
• Assist in managing branch risk.
• Offering accounting skills to a local charitable organization that serves low to moderate income individuals.
• Performing bookkeeping services for low to moderate income seniors.
• Teaching a financial literacy program for low to moderate income school children.
• Fundraising on behalf of a local or state agency that provides services and/or programs targeting low or moderate income individuals.
• Activities that revitalize or stabilize low or moderate income areas.
• Encourages CRA qualified volunteerism.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees