Seasonal Tasting Room Support Associate - Stags' Leap

Treasury Wine EstatesNapa, CA
Onsite

About The Position

Treasury Wine Estates (TWE) is seeking a Seasonal Tasting Room Support Associate for Stags' Leap, located in the heart of the Stags Leap District. This role is ideal for someone with a background in customer service, a keen eye for detail, and a passion for creating exceptional guest experiences. As the main point of contact for visitors, the associate must possess a polite, friendly, and energetic demeanor.

Requirements

  • Must be 21 years of age
  • Some experience in retail sales or a similar hospitality setting
  • Exemplary customer service skills required
  • Strong presentation skills with the ability to relay knowledge of wines and wine production
  • Dynamic with a positive attitude
  • Clean professional appearance
  • Excel at teamwork and interactions
  • Must be able to lift 50 lbs. (a case of wine)

Nice To Haves

  • Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants
  • Wine industry and/or tasting room experience is highly desired but not required

Responsibilities

  • Set-up and host wine tastings and tours for guests
  • Provide world-class customer service to site visitors
  • Assist in events, private dinners and various site activities
  • Assist with restocking, inventory, wine packing and floor upkeep
  • Register operations, retail sales and wine club promotions
  • Follow site policies and procedures
  • Complete projects and other duties as directed by Retail Sales Manager

Benefits

  • Medical, Dental, and Vision
  • Paid Time Off (vacation, sick time, and holidays)
  • 401K with company match
  • Generous employee product allowance
  • TWEforME Day (an extra day off each year)
  • Flexibility, rewards and discounts
  • Health and wellbeing initiatives
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