Seasonal Tasting Room Concierge - Sterling

Treasury Wine Estates•Calistoga, CA

6d•Onsite

About The Position

The priority of the seasonal concierge is to provide a warm and gracious welcome to each visitor to Sterling, as well as to ensure that each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.

Requirements

Must be 21 years of age.
Attention to detail and a strong ability to communicate over the phone and in person.
Strong organization skills; ability to multi-task in a fast-paced environment and work under pressure.
Ability to read, analyze, and interpret general business periodicals.
Ability to understand and follow written and verbal instructions.
Ability to manage priorities and workflow.
Intermediate computer and phone skills.
Excellent customer service skills.
Demonstrate professional demeanor in all circumstances.
Must be able to lift 50 lbs. (a case of wine).

Responsibilities

Courteously greets visitors, providing an exceptional first impression.
Provide information regarding the tastings offered, tasting fees and answer questions regarding the winery, family history, and surrounding area.
Assist guests in making reservations over the phone and direct calls within the tasting room.
Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing.
Support retail sales team by managing guest entry into the tasting room.
Maintain and organize retail merchandise and support retail team in maintaining clean bars, including glassware…as needed.
Maintain an open line of communication with the sales team as well as the Tasting Room Manager.