Seasonal Support Lead Part Time

Five Below • Bolingbrook, IL

1d

About The Position

The Seasonal Support Lead helps oversee store associates and daily store activities while ensuring customers receive excellent, fast, and friendly service. The role supports sales growth, merchandising, inventory processing, associate onboarding and training, and store maintenance. When needed, the lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position may also involve opening or closing the store, including securing cash, locking doors, and setting alarms.

This is a part-time, seasonal, hourly position with a starting rate of $15.50. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently use ladders and position oneself to kneel, bend, twist, and stoop.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The job posting directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED