Seasonal Support Lead Part Time

Five Below•Southampton, PA

11d•Onsite

About The Position

The Seasonal Support Lead supports store leadership and daily store operations at Five Below. The role helps ensure crew members deliver a positive customer experience, trains and supports associates, assists with merchandise receiving and organization, and helps drive sales and control expenses. The lead may serve as Manager on Duty and may oversee store opening or closing procedures. The position is part-time and seasonal. The listed starting pay is $11.50 per hour.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkouts.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.