Seasonal Support Lead Part Time

Five Below•Selden, NY

About The Position

The Seasonal Support Lead helps oversee daily store activities and associates, ensuring effective performance and excellent customer service. The role trains crew members to deliver Five Below’s B.E.S.T. customer service experience, including fast, friendly checkout, and assists with receiving, unpacking, and organizing stock. The Support Lead may act as Manager on Duty, assuming responsibility for store operations, staff management, customer service, and urgent issues. The role may also oversee store opening or closing, including cash security, locking doors, and setting alarms. Additional duties include supporting associate onboarding and training, driving sales and controlling expenses, partnering with store leadership on merchandising and World Recovery, and maintaining the store, stock room, bathrooms, and sales floor. This is a seasonal, part-time, hourly position starting at $17.50. The role requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required. The position involves frequent movement around the store, handling merchandise, using store devices, and communicating with customers and coworkers.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.