Seasonal Support Lead Part Time - 5189

Five Below•Haltom City, TX

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps supervise store associates, train crew members in the B.E.S.T. customer service experience, and ensure customers receive fast, friendly service. The lead may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The position also assists with inventory, merchandising, sales, expense control, associate onboarding, and store maintenance. The role is part-time and seasonal, with a starting wage of $11.50 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate cash registers, computers, handheld devices, phones, walkies, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Frequently climb and descend ladders, and kneel, bend, twist, and stoop.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Help drive sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.