Seasonal Supervisor - HHN Costume Events

Universal Studios Hollywood CityWalk•Los Angeles, CA

12d•Onsite

About The Position

Seasonal Supervisors guide teams during our busiest times, ensuring smooth operations and unforgettable guest experiences. You’ll take on real leadership responsibilities like training, scheduling, and problem-solving while building valuable skills for your future. These temporary roles during peak seasons are perfect for growing your career in a fast-paced, exciting environment.

Requirements

Must be current USH Team Member
Must have 8 or below attendance points AND no more than a Written Warning 2 in the last 6 months
Must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months
No more than a Final Written Warning level discipline in the last 6 months
Must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role
No removal from lead role in the last 6 months
Must have full open availability
Excellent computer skills; proficient in Microsoft Office

Nice To Haves

Previous experience as a Lead, Supervisor, Trainer or equivalent experience
Must be flexible with work schedule, including extended hours, weekends, nights, and holidays
Superior leadership and motivational skills
Demonstrate excellent decision-making abilities
Ability to work successfully and safely in a fast paced and continually changing environment
Familiarity with the park and entertainment operations
Excellent organization and time management
Remain patient and stay calm under pressure
Must demonstrate excellent guest service, time management, composure, leading and motivating team members
Approachable to TMs and guests

Responsibilities

Provides duty coverage for costume operations during the event.
Aid in scheduling concerns that arise for the event.
Ensure that costume operations runs as efficiently as possible.
Work with other seasonal supervisors to ensure that all costume needs are met.
Assist in maintaining costume integrity; partner with Management and elevate accordingly.
Provide real-time feedback to event staff through verbal and written coaching and recognition.
Collaborate efficiently with other park operating departments.
Ensure that any safety concerns, incidents, injuries or discipline issues are resolved and reported appropriately.
Willingness to learn all union contracts to ensure guidelines are adhered to.
Prepare event documentation/materials and perform other clerical duties as needed; role requires working knowledge of Microsoft Office and proficient computer skills.
Exemplify USH core values, the Universal Way & service standards.
Performs other duties as assigned.