Seasonal Supervisor, Table Rock Gift Shop

The Niagara Parks Commission•Niagara-on-the-Lake, ON

7d•Onsite

About The Position

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world. Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

Requirements

Completion of a post-secondary education in Business Administration or a related field, or equivalent knowledge and experience.
Minimum of three (3) years of managerial experience, preferably in retail or tourism industries.
Strong communication and technical skills.
Knowledge of the Occupational Health & Safety Act, Technical Standards and Safety Act, Canadian Food Inspection Agency Act, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard.

Nice To Haves

Successful completion of NPC Training Program considered to be an asset.

Responsibilities

Monitors the daily financial performance against budgetary standards, making necessary recommendations as required.
Participates in hiring decisions and administers recommendations from the Manager, Table Rock Complex related to scheduling, corrective action, staff development, training, succession planning and employee relations.
Prepares and delivers staff performance appraisals.
Makes recommendations for the continuous improvement of existing procedures, practices and reporting methods.
Supports measures to monitor and ensure high levels of customer service and related standards are achieved for the retail and attractions operations.
Ensures that employees, contractors, etc. are provided with the required training and are working in compliance with the Occupational Health & Safety Act, Technical Standards and Safety Act, Canadian Food Inspection Agency Act, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard.
Supports the Management team in the investigation, determination, and implementation of the best course of action to ensure prompt and efficient customer service regarding inquiries / complaints from employees / the public, etc.
Supervises both unionized and non-unionized employees in a high volume and often stressful environment.
Participates in the improvement and change of product lines, store merchandising (display optimization and appropriate quantities), and signage as required with the Manager, Table Rock Complex to maximize revenue per square foot.
Ensures the complex is safe and efficient while maximizing sales and profitability and enhancing the visitor experience.
Monitors and records data with respect to sales productivity / labour costs, inventory control / shrinkage, sales revenues, and accident reports.
Supervises daily cash transactions for the retail and attraction operations including floats, billings, imprest funds, daily change orders, and cash audits.
Supervises functions related to the sale and delivery of tickets and packages to visitors, including inventory, time-ticketing, reservations, and POS troubleshooting.
Acts in the capacity of Manager, Table Rock Complex as required in his/her absence.
Assists in any aspect of the daily retail / Welcome Centre operation as required.
Ensures the security and cleanliness of NPC assets and property.
Promotes a positive image of the Niagara Parks Commission.

Benefits

Employer‑matched Defined Benefit Pension Plan
Extended health, dental, and vision coverage
Life and disability insurance
Vacation entitlements and paid time off
Employee Family Assistance Program (EFAP)
Professional development and growth opportunities
Discounts at Niagara Parks retail, culinary, and golf locations
Complimentary passes to Niagara Parks attractions to share with family and friends
Free entry at Niagara Parks attractions
Access to the Attractions Ontario Reciprocal Program
Exclusive Perkopolis discounts
Free transportation on the WEGO Green Line and Falls Incline Railway