Seasonal Supervisor - Guest Experience

Universal Studios Hollywood CityWalk • Los Angeles, CA

3d • Onsite

About The Position

Seasonal Supervisors guide teams during our busiest times, ensuring smooth operations and unforgettable guest experiences. You’ll take on real leadership responsibilities like training, scheduling, and problem-solving while building valuable skills for your future. These temporary roles during peak seasons are perfect for growing your career in a fast-paced, exciting environment.

Requirements

• Excellent organizational, leadership, communication(oral, written, computer), and decision-making skills
• Ability to clearly communicate and teach everything from team goals to specific tasks
• Ability to maintain a high degree of professionalism
• Ability to work in a fast-paced environment
• Must be able to multitask
• Remain calm under pressure and have patience
• Ability to clearly communicate
• Previous experience as a Lead, Supervisor or equivalent experience outside USH
• Attendance - TM must have 8 or below attendance points AND no more than a Written Warning 2 in the last 6 months
• Variance - TM must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months
• Behavioral - No more than a Final Written Warning level discipline in the last 6 months
• Probationary Status - TM must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role
• Leadership - No removal from lead role in the last 6 months
• Must be current USH Team Member
• Availability - Must have full open availability

Responsibilities

• Demonstrate and exemplify the Universal Way Service Standards, which includes consistently carrying a positive attitude.
• Assists Management in plans and action plans for the department’s success.
• Responsible for GR1 and GS1 daily duties, including but not limited to auditing Salesforce cases, assisting with Guest escalations, and managing Guest flow.
• Mentors and counsels team members and enforce appropriate policies and procedures, including our Service standards.
• Collaborate with management to develop and implement strategic action plans that drive departmental success during peak season.
• Oversee the performance of Guest Relations and Guest Services Team Members and Leads to ensure consistent adherence to service excellence standards.
• Crisis management including guests’ and employee Medical/Emergency situations.
• Investigates incidents including employee/guests’ complaints.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed