Guest Experience Supervisor

Four Seasons Hotels and Resorts • Whistler, BC

2d • CA$25 - CA$27 • Onsite

About The Position

The Guest Experience team delivers seamless, personalized guest experiences from pre-arrival to departure. As a fulltime Guest Experience Supervisor, you’ll anticipate needs and ensure flawless service across departments while upholding the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. The role is suited to someone who has a true passion for excellence and who infuses enthusiasm into everything they do. You’ll be on a team that has a strong commitment to thoughtful guest experiences.

Requirements

• Previous Front Office experience is required, preferably within a luxury hotel.
• Excellent customer service experience.
• Ability to multi-task and remain highly organized.
• Excellent communication skills in English (written, oral and speaking).
• Valid work authorization for Canada

Nice To Haves

• Additional languages is an asset.

Responsibilities

• Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience.
• Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services).
• Greet arriving and departing guests, providing genuine hospitality and recognition.
• Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction.
• Update Golden Profile of each guest with preferences collected throughout their stay.
• Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

Benefits

• Hourly wage: $25.00 to $26.65
• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period.
• Access to affordable shared staff accommodation.
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.
• Complimentary meal per shift in our employee dining room.
• Retirement plan with employer contribution.
• Paid time off; vacation days and additional floating holidays per year.
• Excellent training and development program.
• Discovery Nights at Four Seasons worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed