Seasonal Sportsbook Writer

Caesars Entertainment • Columbus, NE

20d • Onsite

About The Position

Reporting to the Sportsbook Manager, Seasonal Ticket Writers will serve as the face of our retail sportsbook operation during our horseracing season. By delivering a consistently high level of customer service to both experienced patrons and novice bettors, you will create a welcoming and engaging environment for all guests. As a knowledgeable resource on our full range of sports betting options, you will assist customers by answering questions and providing guidance to help them make informed, responsible wagering decisions.

Requirements

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 19 + years of age or older
• Successfully pass a background check
• Able to obtain a gaming license from the Nebraska Gaming Commission
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Must be able to work days, evenings, weekends, and holidays as needed
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees