Seasonal Showroom Sales Associate (Part-time)

Heath Ceramics•San Francisco, CA

1d•$25 - $25•Onsite

About The Position

Heath Ceramics is a California company with 75 years of experience in making dinnerware and architectural tiles. Their mission is to create products of beauty and integrity while operating in a socially and environmentally responsible manner. As a Certified B Corp, they uphold high standards of social responsibility, environmental performance, and transparency. They value local manufacturing and foster a community of individuals passionate about design, making, and sharing. Heath is committed to providing a living wage, comprehensive health and welfare benefits, and a workplace that offers meaningful work. This position is based in the Ferry Building showroom in San Francisco, a high-traffic public marketplace. The showroom serves a diverse clientele including local customers, visitors, design-savvy shoppers, architects, designers, chefs, gift shoppers, and those new to Heath. The role requires a friendly, sales-driven individual with an interest in ceramics, design, and home furnishings. The associate will be responsible for creating a welcoming and informative customer experience by sharing Heath's story, assisting customers with product selection, processing sales, maintaining merchandise, and ensuring the showroom is presentable. Key attributes for this role include an open and friendly demeanor, strong communication skills, an appreciation for Heath's ceramics, and a willingness to learn about the products and company history. Due to the compact nature of the showroom, the ability to stay organized, work independently, and provide attentive customer service in a busy environment is essential.

Requirements

1–3 years of previous sales experience, preferably for a design-led brand
Ability to meet and exceed team sales goals
Ability to work independently and manage competing priorities in a small high-traffic retail environment
Interest in ceramics, design, home furnishings, and other creative pursuits
Strong and engaging verbal and written communication style
Ability to identify customer needs, problem solve, and clearly explain product features and benefits
Knowledge of mobile POS systems (Shopify is a strong plus)
High comfort level with technology (Mac OS, iPad/laptop, Google Workspace, and ecommerce searches)
Ability to stand for extended periods
Ability to lift, reach, and grasp 30 lbs of ceramic dinnerware and to load/unload bins of merchandise
Frequent reaching, bending, and repetitive hand and arm movements associated with stocking, wrapping products, and processing transactions

Responsibilities

Deliver an engaging customer experience by welcoming customers, asking thoughtful questions, sharing product knowledge, and making recommendations that help customers find the right products for their needs.
Support showroom sales and transactions by providing attentive service, working toward sales goals, and accurately processing purchases, returns, and other customer transactions.
Maintain an organized, presentation-ready showroom by restocking merchandise, monitoring displays, receiving and replenishing product, and keeping the space clean and visually appealing throughout the day.
Support day-to-day showroom operations and communication by managing priorities in a high-traffic environment, completing opening and closing tasks, using POS and other technology, and sharing customer feedback, inventory needs, and other key information with the Showroom Manager and retail team.