Seasonal Selling Associate (FOH)

Saks•Beverly Hills, CA

13d•$18 - $25•Onsite

About The Position

Neiman Marcus is a leading luxury retailer known for its curated product assortment, unparalleled services, and exclusive activations. The company aims to create 'Neiman Marcus magic' through exceptional customer experiences, brand building, and serving customers across its stores, digital channels, and remote selling. As a Seasonal Selling Associate, you will enhance the client experience during the holiday season, reporting to a Sales Manager. The team's mission is to make life extraordinary by prioritizing people and ensuring exceptional customer service.

Requirements

Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services.
Familiar with and able to use retail and mobile technologies.
Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays.

Responsibilities

Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs.
Serve in different areas of the store based on business needs.
Process efficient Point of Sale transactions as needed.
Efficiently and graciously handle escalated issues by connecting customer with a member of the management team.
Demonstrate follow-up on customer requests, questions and needs.
Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty.
Partner to support Fitting Room Experiences when needed.
Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.