Seasonal Sales Associate-1399 Reno, NV 89502

Five Below•Reno, NV

3d•Onsite

About The Position

Five Below is seeking a part-time Seasonal Sales Associate to provide outstanding customer service and support sales during the busy holiday season, October through January. The role is at the center of store activity and involves helping customers, maintaining organized and well-stocked merchandise, and providing smooth checkout experiences. The position is temporary. The job description is not all-inclusive; the Store Manager may determine additional responsibilities based on store needs.

Requirements

Be at least 16 years old.
Be available to work a flexible schedule.
Be comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Have good communication skills and the ability to engage with customers.
Handle customer interactions and potential issues or concerns courteously and professionally.
Use basic information-gathering skills to solve problems.
Be able to learn procedural knowledge through on-the-job training.
Be able to move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Be able to frequently ascend and descend ladders to retrieve and put away stock.
Be able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Be able to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Be able to move frequently across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Be able to work days, evenings, and weekends; the schedule may include overnight shifts and travel as required.
Be able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Be able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, making recommendations, and suggestively selling.
Stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues courteously and offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate merchandise restocking and service needs, as well as customer feedback, to management in a timely manner.
Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
Perform additional responsibilities as determined by the Store Manager based on store needs.