Seasonal Sales Associate

Cole Haan•Nashville, TN

About The Position

At Cole Haan, the Seasonal Sales Associate serves as a Stylist, trusted advisor, fit expert, and brand ambassador. The role brings Cole Haan’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The position combines sales and customer styling with support for store initiatives and daily operations. The Stylist represents Cole Haan’s standards for appearance and customer engagement, builds lasting customer relationships, and helps maintain an inclusive, customer-focused team environment. Operational duties include shipment processing, sales-floor replenishment, omni-channel order processing, visual merchandising, and housekeeping.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the Cole Haan brand by consistently meeting its standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, key features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute positively to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.