Seasonal Sales Associate

Cole Haan•Bluffton, SC

About The Position

At Cole Haan, we inspire confidence through style. The Seasonal Sales Associate, also referred to as a Stylist, is a customer-focused brand ambassador who provides styling guidance, product expertise, and exceptional shopping experiences. The role uses Cole Haan’s “#RUOBSESSED?” Selling Program and “Step Into Style” approach to understand customer needs, offer personalized recommendations, and help customers find products suited to their lifestyle and individual style. The position contributes to personal sales goals, store revenue, and business objectives while supporting store operations. It involves building customer relationships and loyalty, maintaining brand and visual merchandising standards, processing shipments and omnichannel orders, and following company, loss prevention, health, and safety procedures.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations across product categories and head-to-toe solutions.
Address customer concerns, respond to objections, and recommend solutions suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, key features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.