Seasonal Safety & Security Officer

Marriott•Nashville, TN

10h•Onsite

About The Position

This role involves patrolling property, assisting guests, monitoring security systems, and responding to various incidents. The officer will conduct hazard inspections, administer first aid/CPR when necessary, and assist during emergencies. Responsibilities include diffusing disturbances, calling for external assistance, completing incident reports, and handling interruptions and complaints. The position also requires resolving safety hazards, escorting unauthorized individuals, reporting vehicle incidents, and using proper code responses. Maintaining confidentiality of security reports and conducting investigations and interviews are key aspects of the role. The officer must adhere to company policies, report accidents and unsafe conditions, complete safety training, and ensure a professional appearance. Guest interaction involves welcoming and assisting them according to company standards, anticipating needs, and assisting individuals with disabilities. Effective communication, both verbal and written, is essential, as is developing positive working relationships and supporting team goals. The role requires adherence to quality assurance standards, the ability to stand, sit, or walk for extended periods, and potentially meet additional state licensing requirements. Visual verification of information and inspection of equipment are necessary. The officer must be proficient in using computers and point-of-sale systems, and be able to move at a speed required to respond to work situations, including running or jogging. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects, with specific weight limits and the need for assistance for heavier items. Fine motor skills, hand-eye coordination, and the ability to navigate various spaces and surfaces are also required. Performing other reasonable duties as requested by supervisors is part of the role.

Requirements

Ability to patrol all areas of the property
Ability to assist guests with room access
Ability to monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Ability to lock property entrances when required
Ability to conduct daily physical hazard inspections
Ability to respond to accidents, contact EMS or administer first aid/CPR as required
Ability to assist guests/employees during emergency situations
Ability to notify appropriate individuals in the event of accidents, attacks, or other incidents
Ability to defuse guest/employee disturbances
Ability to call for outside assistance if necessary
Ability to complete incident reports to document all Security/Loss Prevention related incidents
Ability to handle all interruptions and complaints
Ability to resolve safety hazard situations
Ability to escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Ability to report to scenes of vehicle accidents/thefts
Ability to call for assistance using proper code responses
Ability to complete a Loss Prevention shift summary/daily activity report
Ability to maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Ability to conduct investigations and gather evidence
Ability to conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Some states may have additional licensing/registration requirements to be considered for this position
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Nice To Haves

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors