Safety & Security Officer

Neighborhood Healthcare • Temecula, CA

22h • Onsite

About The Position

Community health is about more than just vaccines and checkups; it's about giving people the resources they need to live their best lives. Neighborhood's vision is a community where everyone is healthy and happy, providing care for each of life’s chapters. As a private, non-profit 501(C)(3) community health organization, Neighborhood serves over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually, aiming to improve community health and happiness by providing quality care to all. Since 1969, employees have embodied compassion, integrity, professionalism, collaboration, and a commitment to going above and beyond. The Safety & Security Officer is crucial to Neighborhood Healthcare's mission, creating a safe, secure, and welcoming environment for patients, staff, and visitors. This role involves security patrols, incident prevention, and delivering compassionate, service-oriented support. It requires a proactive approach to risk mitigation, basic safety-related maintenance, and respectful interaction with diverse individuals. Security Officers act as ambassadors of safety and security, promoting a welcoming and secure environment across all clinics.

Requirements

• Current active CA Guard Card required
• One year’s experience as security officer or similar work experience
• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
• Valid CA driver's license and proof of valid auto insurance required
• Must have a personal cell phone to use for work (monthly stipend provided by NHC)
• Personal vehicle to drive between sites (mileage reimbursement paid by NHC)

Nice To Haves

• High school diploma or equivalent
• Experience in healthcare, public safety, or community service settings
• Bilingual (Spanish)

Responsibilities

• Conduct high-visibility security patrols throughout clinical buildings, grounds, and parking areas to deter incidents, identify risks, deter theft, violence, and unsafe behaviors
• Monitor and report potential safety hazards or environmental concerns (e.g., broken lights, spills, unsafe walkways)
• Respond promptly and professionally to incidents involving patients, visitors, or staff, and conduct thorough and timely documentation
• Follow established safety protocols and organizational procedures in all interactions and decisions
• Make decisions according to proper policies and procedures
• Always remain alert and visible to provide a reassuring presence to patients, staff, and visitors
• Enforcement of access control policies, visitor screening, and facility protocols in a respectful, culturally sensitive manner
• When requested, escort employees, visitors, or patients to vehicles or destinations, especially in low-light and high-stress situations
• Complete Security Event Log (SEL) entries thoroughly and promptly after incidents or observations
• Greet and assist patients, employees, and guests in a professional and courteous manner
• Escort patients in need using facility-provided wheelchairs and ensure safe transport to and from entrances
• Perform occasional basic maintenance tasks without compromising security responsibilities when safety or cleanliness is compromised
• Report any unsafe conditions to safety/security leadership
• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries/unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safety work practices
• Be knowledgeable of each site's fire extinguishers, emergency exits, evacuation routes, and utilities shut offs
• Follow all infection control procedures including blood-borne pathogens protocols
• Maintains privacy of all patients, participants, employees and volunteer information and access to such information for official purposes only
• Comply with all regulations regarding corporate integrity and safety/security obligations
• Report on all behavior, activity that is unethical, fraudulent or unlawful to safety and security management
• Serve as a role model for professionalism, customer service, and safe conduct across all sites
• Travel between Neighborhood Healthcare sites for training, event support, critical incident response and other operational needs
• Demonstrate compassion, integrity, and cultural sensitivity in every interaction
• Help create a welcoming and caring environment for those we serve
• Support the organization’s mission by promoting safety that reinforces trust, equity, and access to care
• Maintain a professional appearance and demeanor that instills confidence in patients, visitors, and staff
• Participate in regular safety and security training, including de-escalation, emergency preparedness, and healthcare compliance
• Willingness to work flexible hours and travel to sites for operational needs

Benefits

• Monthly stipend provided for personal cell phone use for work
• Mileage reimbursement paid for personal vehicle use to drive between sites

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees