Safety & Security Officer

Drury Hotels•San Antonio, TX

1d•Onsite

About The Position

Drury Hotels emphasizes a culture of belonging, valuing team members, and offering career growth. They are a family-owned and operated hotel system with over 6,100 team members across 150 hotels in 30 states, committed to world-class hospitality excellence. The Safety & Security Officer is responsible for maintaining a safe and secure environment for team members, visitors, and guests. This unarmed position involves carrying out safety and security protocols and procedures, patrolling designated areas, and responding to security incidents promptly and professionally. Additionally, the role includes conducting safety inspections and collaborating with other departments to enhance overall safety measures.

Requirements

18 years of age or older.
High school diploma or equivalent.
Excellent verbal and written communication skills in English.
Ability to pay attention to detail and handle multiple tasks simultaneously while maintaining a strong sense of responsibility.
Strong observational and problem-solving skills.
High level of integrity and professionalism.
Ability to work independently and as part of a team.

Nice To Haves

Ability to communicate in Spanish is a plus.

Responsibilities

Exemplifies a +1 Service attitude when engaging with fellow team members, guests, and outside agencies by addressing inquiries, concerns, and complaints in a courteous and professional manner.
Conducts regular patrols and safety inspections of assigned areas to deter unauthorized access and ensure a safe and secure environment.
Monitors and controls access at building entrances and vehicle gates.
Effectively uses computers, security systems, cameras, access controls, and communication devices to monitor alarms and security footage.
Respond promptly and effectively to security incidents, emergencies, and alarms.
Takes appropriate action to mitigate risks and ensures the safety of individuals and assets.
Reports and documents incidents accurately and promptly.
Assists in the investigation of security incidents and maintains accurate records of security incidents, safety inspections, and other relevant activities.
Prepare reports and documentation as required.
Provides assistance and direction to visitors and team members.
Offers a visible presence to deter potential security threats.
Enforces company policies and procedures.
Ensures compliance with legal regulations and safety standards.
Maintains clear and effective communication with team members and supervisors in person, over the phone, or via a 2-way radio device.
Addresses safety and security concerns by collaborating with hotel leadership, maintenance, front office, and external security and emergency responders.
Fosters positive, cooperative relationships and coordinates communication and activities across all departments.
Completes required training and certifications.
Participates in regular security briefings and meetings.
Performs other duties as required and/or assigned