Seasonal Retail Sales Associate, Serramonte

Macy's•Daly City, CA

11h•$18 - $22•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create positive holiday shopping experiences. You learn about each customer’s needs, offer personalized recommendations, and connect customers with products and services. Through product knowledge, customer engagement, and smart selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role also involves keeping the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals and popular products, and stay informed about trends and promotions. During customer interactions, they offer a warm welcome and create personal conversations. They also maintain a shoppable space by merchandising new receipts, processing damages, testers, and selected merchandise returns to vendors, updating signs and pricing, and assisting with merchandise moves. Colleagues share Loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. They support teammates through honest, caring collaboration and work to improve, learn, and achieve individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and willingness to work toward daily sales goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver personalized customer service and recommendations, and connect customers with appropriate products and services.
Engage customers using product knowledge and smart selling behaviors to achieve sales goals and build customer loyalty.
Prepare and maintain a clean, organized, and inviting sales floor.
Review sales goals and stay informed about new arrivals, popular products, trends, and promotions.
Greet customers warmly and build relationships through friendly, personal conversations.
Merchandise new receipts; process damages, testers, and selected merchandise for return to vendors; update signs and pricing; and support merchandise moves.
Share Loyalty program benefits, ensure customers have what they need, and thank customers at the end of interactions.
Support teammates through honest, caring collaboration and learn from colleagues to improve individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice