Lake Compounce - Seasonal Retail Lead

Splish Splash Water Park • Bristol, CT

5d • Onsite

About The Position

The Retail Lead is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

We are currently looking for a:
Lake Compounce - Seasonal Retail Lead

Requirements

• Must be at least 16 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

• 1+ years of previous retail, point of sale, and/or supervisor experience is desired
• Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire.
• Spanish or other bilingual language skills are a plus
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Assist with the daily supervision of the Retail team and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all retail and rental positions and backfill these positions when needed
• Assist with onboarding and training team members on how to safely and successfully perform their jobs
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Assist with team scheduling and timekeeping activities
• Welcome and greet all guests as they enter retail locations
• Perform opening and closing procedures of assigned unit(s) including daily cleanup.
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to Retail Manager before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures.
• Ensure merchandise and retail supplies are well stocked and organized
• Maximize unit visual merchandising standards.
• Maintains cleanliness of store areas including exteriors.
• Manages inventory, focusing on stock par levels, shrink and waste controls.
• Oversees ancillary duties related to lockers, speedy pass and water park rentals.
• Follows appropriate food and beverage guidelines related to confection location operations when required.
• Be on alert for possible theft
• Reports maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed