Seasonal Pool Attendant

Four Seasons Hotels and Resorts•Lee's Summit, MO

12d•Onsite

About The Position

Four Seasons is seeking a Seasonal Pool Attendant to join their team in wine country. This role involves providing exceptional guest service at the pool and Campo restaurant, including welcoming guests, offering refreshments, assisting with seating, and managing food and beverage service. The attendant will be responsible for setting up and maintaining pool areas, ensuring guest satisfaction, and adhering to Four Seasons standards.

Requirements

Six months to one year of experience in food and beverage service or equivalent.
Candidates must possess valid US work authorization.

Nice To Haves

Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
Preferred experience in a luxury hotel or resort.
Strong food knowledge is preferred.

Responsibilities

Welcome and provide guests with water and oshibori service, spritzing, towels and assistance with seating arrangements at the pool.
Set up and re-set all pool equipment, lounge beds and chairs.
Assist with delivery food, setting up and clearing of plateware, glass and silver from service.
Describe food to the guests in an accurate and informative manner.
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
Welcome and provide guests with food service, water and oshibori service, spritzing, towels and assistance with seating arrangements at the different Pools and Campo restaurant.
Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas.
Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.
Deliver food to the correct tables and seat numbers while giving an accurate and appealing description of food.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service.
Manage the host stand, review the reservation book and make recommendations as to the setup of the table and chair sections.
Responsible greeting the guest, seating, bidding farewell, answering telephone and taking reservations, and coordinating end of shift reservation data.
Answer telephones according to Four Seasons' standards, taking reservations or providing information about the restaurant or other hotel services.
Inspect and maintain daily menus to ensure quality, condition and appearance.
Ensure safety and security is regulated and adhered to by guests and employees.