Seasonal Parking/Traffic Associate

Smithsonian Institution•Washington, DC

9d•Onsite

About The Position

This position is responsible for assisting visitors with the movement of cars throughout zoo grounds and into the Zoo parking lots. The primary goal is to direct traffic flow and ensure all parking spaces are filled in a safe and timely manner by providing excellent communication with necessary parties to accomplish this. The role is also responsible for providing general information to visitors about the Zoo and attractions. Occasional use of a POS cash register may be necessary.

Requirements

High school diploma or general education diploma (GED), or at least 6 months related experience, or equivalent combination of education and experience.
Must exhibit clear communication skills and organized thought process.
Knowledge of principles and processes for providing customer and personal services.
Must be able to operate a parking ticketing system and/or a POS cash register.
Basic math skills are required.
Ability to perform basic selling techniques.
Ability to maintain required work schedule and follow policies and procedures for taking leave.
Must maintain a neat, clean, and conservative appearance in accordance with the Dress Code Policy.
Experience working with both a diverse work force and visitor groups.
Must be flexible for scheduling.
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.

Responsibilities

Assists visitors with the movement of vehicles throughout Zoo grounds and parking lots.
Directs traffic to ensure that parking spaces are filled in a safe and timely manner.
Provides general information about Zoo events and attractions.
Accurately operates a POS cash register.
Records in and maintains accurate and detailed logbooks.
Ensures speedy and safe entrance of vehicles entering through the parking gates.
Provides courteous, professional, and knowledgeable service to both internal and external customers; responds courteously and knowledgeably to visitor inquiries in a timely manner.
Accurately handles cash and credit funds and media.
Performs basic cleaning duties.
Maintains knowledge of current sales, promotions, and exhibits. Takes initiative to recommend and provide information to visitors.
Works cooperatively with supervisors to ensure the safe and expeditious movement of visitors throughout the Zoo.
Adheres to safety and security policies. Recognizes security risks and thefts and is aware of how to prevent or handle these situations.
Completes assignments efficiently and accurately with minimal supervision.
Adheres to assigned schedule, demonstrating flexibility as needed to support the needs of the business in the Zoo and the parking facility.