Seasonal Operations Associate - Westland Shopg Cntr

Penney OpCo LLC•Westland, MI

2d•Onsite

About The Position

The Seasonal Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position and you will work with the task team to perform functions prior to store opening. As a seasonal hire you will have a defined employment time period, but you may be offered an employment extension or regular position based on the your work ethic and availability.

Requirements

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency

Responsibilities

Customer Service - Maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
Executes pricing and signing - Change ticket prices and signing on merchandise across the store.
Replenish and restock the store - Understand the needs of the customer. When merchandise is getting low, assist sales floor peers and leaders by pulling and preparing merchandise to go the floor to ensure all customers have the styles and sizes they need.
Receive and unload merchandise - Work with co-workers to unload a truck and prepare the merchandise in the backroom.
Backroom standards - Keep the stockroom safe, clean, and organized.
On-line jcp.com pick up - May be responsible for finding and fulfilling orders placed online.
Merchandise strategy - Take the plans communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. Understand merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as goods flow to the sales floor.
Participates in a learning environment - Absorb new information from peers or training materials on merchandise or business processes.