Seasonal Office Support Specialist I

Commonwealth of Massachusetts • Worcester, MA

8d • Hybrid

About The Position

The Seasonal Office Support Specialist I provides front-line support for the Department of Industrial Accidents (DIA) by managing public inquiries, assisting visitors, and performing a wide range of administrative tasks at the main reception desk. The position serves as one of the primary points of contact for the Public Information Unit (PIU) ensuring that constituents receive accurate information regarding the Workers’ Compensation processes, dispute resolution procedures, and agency operations. This role also supports the Administrative Services Unit (ASU) by coordinating document preparation, mail and supply management, and the distribution of official communications. This is a Seasonal position with an expected duration of five months from date of hire. The duration of employment is based on available funding and/or DIA workload. The incumbent will be assigned to the Worcester Regional Office. This is an in-office position with hybrid opportunity.

Requirements

• At least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
• I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Educational substitutions will only be permitted for a maximum of two years of the required experience.

Responsibilities

• Promptly answer phone calls; greet and assist claimants, employers, insurance, vendors, IT professionals, attorneys, and other visitors by answering general questions, providing requests for assistance, making referrals to vocational rehabilitation, conciliation, etc.
• Manage daily/monthly metrics including phone calls and visitors entering for in-office proceedings.
• Enter data to maintain accurate reports for administration.
• Work under the direction of the manager to ensure all office and virtual proceedings operate efficiently.
• Confirm office and virtual resources such as electronic equipment, multi-function machines, mailing machines, office supplies, virtual proceeding equipment and resources, and network equipment are readily available for judges’ hearings and conferences, conciliations, and rehabilitation counseling sessions.
• Provide technical assistance as needed to resolve problems with office equipment that is available for public use.
• Assist internal and external users of DMS system, including the use of the office kiosk.
• Compose and draft correspondence, memoranda, and reports as directed.
• Perform other administrative duties as required.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree