Seasonal Medical Assistant- Part Time- Pediatric After-Hours Clinic

UCSF Health Medical Foundation•San Francisco, CA

41d•$28 - $33•Onsite

About The Position

Pediatric After Hours is a dynamic department that operates every day of the year, including Holidays. The team works collaboratively with physician partners to provide pediatric after-hours care. This is a part-time position where the Medical Assistant will work side by side with pediatricians to provide outstanding clinical support, and also perform receptionist and front desk duties. These duties include answering phones, scheduling appointments, paging doctors, checking in patients, receiving co-pays, and faxing. This position is ideal for a professional seeking an alternative work schedule in a dynamic and supportive environment. This position requires working evenings, weekends, and holidays, as the clinic is open 7 days a week, including all holidays. The Seasonal Medical Assistant is the initial point of contact for patients and community-based physicians, requiring exceptional customer service skills and a desire to work in the public eye. Clear communication with parents, physicians, and the team is key, with a focus on the patient. The Medical Assistant provides clinical support to the Pediatrician within the scope set by the department.

Requirements

High School Diploma or Equivalent
Medical Assistant Certification
CPR/BLS Certification

Responsibilities

Demonstrated ability to remain professional, even when working through difficult situations, support the vision of the Care Center and the core values of UCSF Benioff Children’s Physicians.
Answers phones professionally and warmly to assist all callers with their healthcare objectives.
Receives patients at the care center. Tasks include providing information about clinical services, insurance and payment policies; patient’s registration; processing new patient paperwork; collecting copays; and following up with patients for payment /insurance information when necessary.
Attends to physicians and practitioners need to support patient care and practice development.
Schedules and confirms appointments. Monitors schedule frequently for capacity.
Attends to billing corrections in a timely fashion. Asks for assistance as needed to expedite patient concerns as quickly as possible.
Distributes incoming paper lab results and scans records into patient charts on a daily basis, as directed by the Supervisor.
Helps maintain office supplies, equipment and general office systems.
Effectively utilizes Electronic Health Record (E.H.R.), Microsoft outlook and MS Office Suite.
Takes a proactive view of daily and weekly clinician schedules, fills openings via the waiting lists and through requesting patient names from clinicians. Works diligently to keep clinicians’ schedules full.
Keeps patient demographics and insurance information accurate and up to date in in the EHR.
Provides friendly, knowledgeable and responsive internal and external customer service. Sets appropriate expectations for patient and staff like.
Reminds patients of their appointments 72 hours in advance and on a daily basis or as needed, defined by the department workflow.
Checks voicemail throughout the day and return patient calls the same day and no later than 24 hours.
Utilizes EHR to communicate about appointment details. Keeps other administrative team members well-informed of any patient(s) or physicians(s) needs, schedule changes, etc.
Keeps Supervisor informed of customer compliments, complaints, or problems / critical issues with clinical services in a timely manner.
Maintains current knowledge of all physicians and services of the practice.
Consistently extends a professional, warm environment by using a pleasant tone of voice and always maintaining composure.
Attends staff meetings and other office meetings, as required.
Holds self and peers accountable to uphold the Standards of Behavior regardless of race, ethnicity, culture, religious affiliation, disability, socioeconomic background, education, sexual orientation, marital status, gender, age or position.
Adheres to all UCSF Benioff Children’s Physicians policies and procedures (i.e. Administrative and Human Resources), practices safe work habits, and engages in good business standards and practices.
Respects and is sensitive to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, teamwork, and demonstrates respect for others.
Comply with all HIPAA regulation and UBCP standards of patient confidentiality.
Accepts and performs other job-related duties, projects and responsibilities, as required.