Seasonal Marina Attendant

City of Quinte West•Quinte West, ON

2d•Hybrid

About The Position

The City of Quinte West is seeking a Seasonal Marina Attendant to provide services for the Marina facilities, boaters, and Gathering Hall guests. This role involves acting as an ambassador for the City, handling customer inquiries, managing reservations, operating the fuel station and canteen, and performing custodial and maintenance duties. The position requires excellent customer service skills, proficiency in basic computer functions, and adherence to all Marina Standard Operating Procedures (SOPs) and safety guidelines.

Requirements

A minimum of a Grade 12 Diploma.
A valid Class G Driver’s Licence and a safe driving record in good standing, satisfactory to the employer
Pleasure Craft Operator Card
Demonstrated interpersonal and team skills.
Ability to lift up to 18 kg/40 lbs.
Ability to deal courteously and effectively with boaters, Gathering Hall customers, the general public and Marina management and staff.
A highly developed sense of professionalism, tact and diplomacy.
Must demonstrate respect for confidential and sensitive issues.
Demonstrated telephone and public relations skills.
Demonstrated ethical behaviour and business practices.
Proficient computer skills including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet.
Strong written and verbal communication skills.
A minimum of one (1) year of previous customer service experience is required.

Nice To Haves

The ability to communicate in both English and French
Valid First Aid, CPR, AED training
Workplace Hazardous Materials Information System (WHMIS)
SmartServe
Food Handlers’ Training
Fuel Handling Safety Training
Restricted Operator's Certificate (Maritime)
Previous boating or recreational marine experience.
Previous experience driving a truck or trailer

Responsibilities

Provide excellent customer service and act as an ambassador of the City of Quinte West.
Greet customers and answer inquiries.
Take reservations for both seasonal and transient boaters.
Handle cash, use Point of Sale (POS) software, balance cash tills and prepare cash receipts reports.
Act as fuel station operator assisting boaters with mooring their boats, occasionally directing boat traffic, pumping gas and diesel and providing pump out services while following fuel handling regulations and guidelines.
Act as canteen operator preparing fryer foods, serving ice cream and preparing breakfast items.
Maintain canteen in a clean and hygienic manner while following food handling guidelines.
Clean, set up, take down and conduct other Gathering Hall event operations, including bartending and serving.
Provide custodial and maintenance services throughout the Marina including cleaning public and boaters’ washrooms, boaters’ lounge, Gathering Hall, office, staff room and all other indoor Marina areas.
Clean docks and outdoor Marina areas and deal with garbage and recycling according to Marina guidelines and schedules.
Assist City Parks staff with weeding gardens and maintaining open spaces as necessary.
Maintain Marina basins including removing trash and weeds from water and disposing of in prescribed manner.
Operate portable pump out equipment on the docks safely, hygienically and in a timely fashion.
Maintain and operate marina workboat and 20 hp outboard engine.
Drive 3/4 ton truck and dump trailer to and from marina, offsite storage yard and Frankford dump.
Shuttle customers to and from offsite storage yard and/or provide access as required.
Work independently and in a team, as required, to fulfill all job duties.
Perform basic computer functions including Word, Excel, Google Workspace, POS, Marina Management software.
Follow all Marina Standard Operating Procedures (SOPs) at all times.
Demonstrate a commitment to learning and overall professional development.
Follow all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices, City policies and procedures where applicable.