Seasonal Holiday Retail Assistant Manager- Natick Mall

Cherry Hill Programs•Natick, MA

8h•Onsite

About The Position

As our Assistant Local Manager, you’ll work alongside the Local Manager to help lead the team responsible for creating magical holiday memories for children and families. You’ll support daily photo operations, help motivate and develop the seasonal team, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish. Santa’s season is short and spots fill fast- apply now to lock in your schedule!

Requirements

Must be at least 18 years of age
Strong communication, organization, time management, and problem-solving skills
Must be comfortable in a cash handling/ sales transaction position
Ability to lead a team, work independently, and make sound decisions
Availability to attend required pre-season training
Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
Available to work a minimum of 20 hours a week or as needed
Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time

Nice To Haves

Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
High school diploma or equivalent
Experience managing teams or operations across multiple locations
Demonstrated success driving sales, guest experience, and operational results
Experience with scheduling, training, coaching, and developing team members

Responsibilities

Promote a positive, collaborative environment while upholding company values and policies
Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures
Capture photos and help guests choose memorable souvenirs to take home
Resolve customer concerns and service issues to support a positive guest experience
Lead by example and reinforce procedures set by senior management
Troubleshoot technical issues and escalate to IT or Local Management as needed
Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks
Perform other duties as assigned

Benefits

Build valuable leadership experience developing skills in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and delivering exceptional guest experiences
Flexible scheduling to fit your lifestyle
Same day pay options for early access to your paycheck
Employee Referral Program
A fun, fast-paced environment where you’ll lead a team that helps create memorable experiences for families
Opportunities beyond the season — return for future holiday seasons and explore growth opportunities within our souvenir photography division, where available
One free visit with Santa for friends and family including: 10 photo prints
10 free holiday cards from Shutterfly
A personalized digital message from Santa, powered by Portable North Pole
3 free months of access to Pixie Post, our digital greeting card platform