Seasonal Holiday Retail Assistant Manager- Woodfield Mall

Cherry Hill Programs • Schaumburg, IL

3d • Onsite

About The Position

Cherry Hill Programs is hiring a seasonal Assistant Local Manager to work alongside the Local Manager at Woodfield Mall. The role supports the team that creates holiday experiences for children and families by helping lead daily photo operations, motivating and developing seasonal staff, driving sales and service excellence, and ensuring guests receive a memorable Santa visit and photo experience.

The Assistant Local Manager helps prepare the location for opening and supports hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures. The role also captures photos, helps guests select souvenirs, resolves customer concerns, troubleshoots technical issues, and assists the Local Manager with administrative and operational tasks. Photography experience is not required.

This is seasonal work with a flexible schedule. Candidates must be available for required pre-season training and able to work at least 20 hours per week or as needed, including evenings, weekends, holidays, and peak retail periods.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Comfort with cash handling and sales transactions.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three months of access to Pixie Post.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed