Guest Experience & Services

ASM Global • Ridgedale, MO

2d • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services through a white-label approach. With a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually, Legends Global leverages expertise across various components of live events and venues. The culture at Legends Global emphasizes respect, ambitious thinking, collaboration, and bold action, aiming to build an inclusive workplace where employees can be authentic, make an impact, and grow their careers. Winning is a daily occurrence, driven by a unified team.

Requirements

• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work in a fast-paced environment.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.
• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.
• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.
• Be licensed to operate a motor vehicle in the United States.
• Regularly required to move around the facility; to stand for long hours during events; talk and hear.
• Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.
• Must be able to work in outdoor all-weather conditions.

Responsibilities

• Work Guest Experience locations during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction, using supervisor support when necessary.
• Provide guest and event information outside in information chairs.
• Provide accommodation for wheelchairs, senior citizens, students and groups.
• Assist with hospitality services as needed.
• Serve as tour guide providing information and assisting visitors and patrons.
• Serve as a tram guide, giving information to guests as they ride trams from the parking lots.
• During day-to-day operations, serve as an ambassador of TRNA, assisting guests, contractors and staff.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED