Guest Services Experience Agent

Cliff House Maine•Cape Neddick, ME

About The Position

As a member of the Guest Experience Team, you will help shape memorable stays by connecting with guests in advance to build personalized itineraries and thoughtfully curated activities that reflect their preferences and interests. You will collaborate closely with internal departments to ensure smooth arrivals, maintain accurate guest profiles, and support clear and consistent communication. This role includes engaging with guests who enjoy highly personalized and elevated experiences, including VIP and high-spend travelers. It requires an attentive, organized touch while managing multiple requests and planning meaningful celebrations or special moments. You will be part of a collaborative, supportive team that works closely together throughout the year, especially during our vibrant summer season.

Requirements

Ability to manage multiple requests simultaneously
Strong organization skills and attention to detail
Service Oriented. A person who loves to serve others by creating experiences that go beyond the expected
Excellent communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing
Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s lots of fun!

Responsibilities

Answer incoming calls and emails in warm, professional, and attentive manner
Coordinate guest itineraries - including dining, spa, transportation, and activity reservations
Upsell special occasion packages
Maintain accurate guest profiles, notes, and communication logs across internal systems.