Seasonal Fulfillment Associate

Meow Wolf•Santa Fe, NM

1d•Onsite

About The Position

The Seasonal Fulfillment Associate is part of the merchandising team and is primarily responsible for day-to-day operations of the Meow Wolf online shop, especially fulfilling online orders. The role also provides customer service by tracking order status and handling returns and exchanges. The associate supports the E-Commerce Manager and the rest of the merchandise team with fulfillment, inventory management, and other tasks as needed. Work must be completed promptly and professionally to ensure positive customer experiences. This is a part-time seasonal position with a flexible schedule that includes weekdays, weekends, evenings, and holidays. The tentative end date is January 8, 2027. The position works primarily in an indoor warehouse setting and routinely uses standard office equipment. Travel is not required, and the role has no supervisory responsibility.

Requirements

High school diploma or equivalent minimum education.
At least one year of experience with shipping and fulfillment, including shipping management software.
Flexibility and attention to detail.
Creative problem-solving skills and accountability.
Effective communication skills.
Ability to perform the essential duties satisfactorily, including the stated physical demands.
Ability to lift up to 50 pounds at times.
Applicants must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Nice To Haves

Proficiency with Google Suite.
Experience with order fulfillment software such as ShipStation.

Responsibilities

Pick, pack, and prepare orders for shipment.
Assist with receiving, processing, and storing merchandise.
Assist with online returns and exchanges.
Maintain warehouse cleanliness and organization.
Assess customer needs and make decisions to create a pleasant and memorable customer experience.
Count and receive inventory, ensure quality control, and help load and unload inventory.
Collaborate with team members to meet daily order quotas.
Perform other duties as assigned.

Benefits

The listed comprehensive benefits package applies to full-time employees; the posting does not specify that it applies to this part-time seasonal role.
Medical insurance options (PPO and HDHP).
Dental and vision insurance.
HSA, HRA, and FSA options.
401(k) retirement plan.
Company-paid life insurance and disability coverage.
Voluntary critical illness and life insurance policies.
Company-paid Employee Assistance Program.
Paid parental leave for 12 weeks.
Discounts on Meow Wolf gift shop merchandise and cafes.
Admission to Meow Wolf attractions for employees and guests.