Seasonal Fulfillment and Receiving Support Associate, Willow Grove Park
About The Position
As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, tagging items, maintaining the stockroom, picking, packing, and retrieving orders, and delivering curbside orders to customers. You monitor alerts to help complete Buy Online Pickup In-Store (BOPS) orders on time and support efficient operations on the stockroom and sales floor. The role also involves customer interactions, such as greeting shoppers, listening and resolving issues, and delivering orders with care. Colleagues help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They share loyalty program benefits, complete orders, organize the stockroom, and collaborate with teammates to achieve sales and store goals. Seasonal colleagues are typically scheduled 10–20 hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and restock merchandise; maintain an orderly stockroom.
- Pick, pack, and retrieve customer orders, monitor alerts, and help complete BOPS orders on time.
- Deliver orders curbside and provide helpful, welcoming customer service.
- Maintain a shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, restocking, and supporting merchandise moves.
- Listen to customers, resolve issues, share loyalty program benefits, and help customers complete their shopping experience.
- Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
- Work collaboratively to support store operations, achieve sales goals, and improve customer satisfaction.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
