Seasonal Facilities Coordinator

Stand Out For Good, Inc.•Knoxville, TN

1d•Onsite

About The Position

The Seasonal Facilities Coordinator is the primary point of contact for facility maintenance and operational support across our stores, home office, and distribution centers. This role leads vendor coordination and facilities triage while providing first-line help desk support—requiring strong multitasking, clear communication with field leadership, and a calm, solutions-focused approach.

Requirements

Experience coordinating facilities vendors and managing work orders for plumbing, electrical, HVAC, and general repairs
Strong verbal and written communication skills; able to relay clear status updates to field and corporate teams
Highly organized with the ability to manage multiple open tickets simultaneously under pressure
Experience with a helpdesk or ITSM ticketing system; proficiency with IT tools and communication platforms
Ability to troubleshoot printers, POS devices, and peripherals; working knowledge of routers, switches, and VPN appliances
Understanding of retail operations and the urgency required to keep stores running smoothly
Solutions-focused, accountable, and collaborative—able to make timely decisions in a fast-paced environment
1–3 years in a facilities coordination, operations, or support role; retail experience strongly preferred
Demonstrated experience dispatching and managing third-party maintenance vendors

Nice To Haves

CompTIA A+ certification or ability to earn within 1 year of employment preferred
Associate degree in facilities management, technology, or related field preferred
Flexible seasonal availability, including evenings and weekends as needed

Responsibilities

Dispatch and manage service vendors for plumbing, electrical, lighting, HVAC, painting, and emergency repairs
Triage and prioritize incoming facility requests; escalate urgent or safety-critical issues immediately
Track vendor progress through resolution and communicate updates clearly to field leadership
Maintain accurate records of facility tickets, vendor activity, and repair history
Support seasonal facility readiness, including pre-holiday store audits and equipment checks
Answer all support requests via phone, chat, email, or portal using the ticketing platform
Manage and prioritize the central ticket queue; troubleshoot issues for stores, DCs, and home office
Walk guests through problem-solving; facilitate resolution with on-site technicians or vendors as needed
Identify and escalate urgent situations; follow up with guests on issue status
Record events, problems, and resolutions accurately in logs