Seasonal Dining Room Helper/Runner

Lawry's Careers•Los Angeles, CA

6d•Onsite

About The Position

We are looking for Seasonal Dining Room Helpers and Seasonal Runners to join our team for the holidays! Seasonal employment runs through mid-January, with the possibility of extension. Candidates must be available to work Thanksgiving and Christmas Eve. The ideal candidate should be available for 4-6 shifts per week and possess open availability. Please note that time off requests will not be approved during the month of December. The primary responsibility of the Dining Room Helper and Runner is to ensure guest satisfaction by assisting with meal service. This role requires thorough knowledge of Lawry's appearance standards, guest interaction procedures, table duties, side work, safety procedures, and the overall operation of the kitchen and dining room.

Requirements

Legal age to serve alcoholic beverages.
Satisfactory physical and mental health to perform job requirements and work with the public in compliance with food service health and safety regulations.
Able to perform essential functions with or without reasonable accommodation and within company policy.
Able to stand and walk for up to eight (8) hours during a shift (with limited breaks).
Able to carry up to 100 lbs. without assistance.
Able to exert up to 150 lbs. of force without straining.
Able to sustain repetitive motions of legs, feet, waist, back, shoulders, arms, wrists, hands, and fingers.
Available and willing to work all scheduled shifts, including weekends and holidays.
Capable of multi-tasking, leading, and communicating with others.
Able to express and exchange ideas in spoken and written English in an average manner.
Must have reliable transportation.
At least one (1) year of restaurant service experience in a high-volume establishment is required.
Current Local/State Food Handler’s Training Certifications as required.
Current Local/State Alcohol Beverage Service Training Certifications as required.
Basic familiarity with computers, POS systems, calculators, and touch screens.
High school diploma or GED preferred.

Nice To Haves

Some college or culinary education beneficial.

Responsibilities

Consistently meet Lawry's standards as an ambassador of the restaurant, inspiring a "WOW Factor" level of service through quality, professionalism, positive guest relations, and first-class entertainment.
Comply with all Lawry's employment-related policies and procedures, including accurate record-keeping of hours worked, breaks, and tip income, and maintaining a workplace free of harassment, discrimination, and substance abuse.
Participate with assigned co-workers in guest introductions, describing food and beverage selections, delivering meals, verifying guest satisfaction, resolving guest issues, and assisting with departure preparations, including boxing items to go.
Greet and accommodate individual and special needs of guests in a confident, well-spoken, and succinct manner, following standard operating procedures.
Serve and refill butter, bread, water, tea, and coffee beverages, and plates.
Thank guests and invite them to return.
Pre-bus and bus tables at the end of each course and when parties leave.
Unload dishes, silverware, and glassware in the dishwasher area.
Reset tables for new parties and set up tables for large and private parties.
Restock side stations throughout the shift and remove full linen bags.
Gracefully manage service with multiple Servers and stations simultaneously without sacrificing quality or negatively affecting the guest experience.
Express and exchange ideas in spoken and written English with co-workers and guests.
Demonstrate knowledge of Lawry's Restaurants, including family history, locations, service and meal hours, and frequent diner benefits.
Demonstrate knowledge of menu items to assist guests with selections, using informed descriptions and effective selling techniques.
Demonstrate effective teamwork and cooperation with co-workers, management, vendors, and suppliers.
Demonstrate competency in POS and TMX computer systems, and basic math calculations.
Be dressed in a clean uniform and acceptable footwear, ready to begin at the start of all scheduled shifts and work until the end, unless authorized by management.
Perform other duties as assigned, such as cleaning assigned areas or administrative projects.
Attend all mandatory co-worker meetings, training, informational, and education sessions.