Seasonal Desk Clerk - Sequoyah State Park Lodge

State of Oklahoma • Hulbert, OK

2d • Onsite

About The Position

The Front Desk Clerk will work with all lodge departments and lodge guests to prioritize the reservation and stay experience for the visitor at a state lodge. This position reports to the Front Desk Manager and general lodge management. Sequoyah Lodge is located in Sequoyah State Park with 150 lodging accommodations: 104 Lodge Rooms & Suites, 44 Duplex & Quadplex Cottage Units, a Lakehouse Cottage that sleeps 14, and a Bunkhouse that sleeps 38.

Requirements

• One (1) year of experience in public contact work, in a customer service-related field; general office clerical work; OR an equivalent combination of education and experience.
• Knowledge of methods and procedures concerning public contact; telephone procedures; and arithmetic
• Skill in communicating effectively, both orally and in writing
• Skill in operating personal computers
• Applicants tentatively selected for this position will be required to submit a background check.

Responsibilities

• Answers telephones, takes messages, and provides information about lodge and park facilities
• Receives walk-in and phone-in reservation requests
• Check guests into accommodations, validates parking
• Posts charges to guest accounts, including necessary corrections and transfers
• Collects charges, processes credit card vouchers, and closes guest accounts
• Reconciles and balances shift accounts
• Checks in/out recreation equipment, golf carts, etc. to lodge guests
• Assists with gift shop at front desk with sales and restocking merchandise
• Prepares various reports under general direction
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs
• Performs general housekeeping in public areas of the lodge
• Performs other related duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed