Lead Desk Clerk - Greenleaf State Park

State of Oklahoma • Braggs, OK

1d • Onsite

About The Position

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities. This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.

Requirements

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.
• Knowledge of methods and procedures concerning public contact.
• Knowledge of telephone procedures.
• Knowledge of spelling, punctuation and grammar.
• Knowledge of arithmetic.
• Knowledge of the program or services being provided.
• Knowledge of laws and rules concerning program or services being provided.
• Knowledge of techniques of training.
• Knowledge of supervisory principles and practices.
• Skill to operate various office equipment including computers.
• Ability to work with customers.
• Ability to gather data and facts.
• Ability to keep records.
• Ability to communicate effectively, both orally and in writing.
• Ability to provide leadership on assigned projects or teams.
• Ability to review the work of others.

Nice To Haves

• Applicants be willing and able to fulfill all job-related travel.
• Performing moderately heavy lifting.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed