Seasonal Customer Support Representative

CHS, Inc.•Kalispell, MT

2d•Onsite

About The Position

CHS Mountain West has an exciting opportunity in our Ag Retail Division in Kalispell, MT. We are looking for a Seasonal Customer Support Representative that offers more than just a short-term opportunity. While this role is initially temporary, strong performance and a great fit with our team could lead to extended or permanent opportunities. We’re looking for individuals who are motivated, reliable, and eager to grow with us. In this role, you'll manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.

Requirements

1+ years of experience in Customer Service and Support
High School diploma or GED
Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands

Nice To Haves

Ability to read, write and communicate in Spanish, preferred

Responsibilities

Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Inquiries are generally routine but may require departure from standard scripts or procedures.
Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
May promote alternative products or services.
Other duties and responsibilities as needed or assigned.