Seasonal Customer Support Representative

Great Minds • Dc, DC

13d • Remote

About The Position

This entry-level position reports to the Customer Support Team Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a variety of customer inquiries, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be comfortable navigating multiple software platforms simultaneously, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting.

Requirements

• 1-3 years of experience in a customer service-related field
• Self-motivated with excellent creative and proactive problem-solving skills
• Strong interpersonal skills with the ability to navigate difficult conversations professionally
• Willingness to learn about company products and policies to better assist customers
• Ability to work in a fast-paced environment while managing multiple tasks and demands
• Excellent communication, organization, and time-management skills
• Highly proficient with Microsoft Office 365 (Outlook, Word, Excel)
• Ability to work remotely in a professional and secure environment
• Must have consistent high-speed internet access
• Must supply your own equipment (Chromebooks or tablets are not systems-compatible)

Nice To Haves

• Experience utilizing Salesforce or other CRM software

Responsibilities

• Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team
• Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Assists the team with various administrative tasks, including data collection and reporting
• Practices consistent and concise communication with both customers and internal contacts
• Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool
• Assists in CRM data validation and management
• Tracks orders through various stages of fulfillment

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED