Seasonal Customer Service - Greeter - Indianapolis Airport
About The Position
Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Seasonal Greeter for the Indianapolis Airport. This role is crucial for providing superior, friendly, and efficient service throughout the rental car process, particularly for club members using the Emerald Aisle. The Greeter will be responsible for assisting members with vehicle selection according to program guidelines, creating a welcoming environment, and ensuring all transactions are quick and efficient. This is a temporary position, not to exceed 180 days. Enterprise Mobility is a leading provider of mobility solutions, privately held, and manages a diverse fleet of 2.4 million vehicles, generating nearly $38 billion in revenue across a vast network of locations worldwide.
Requirements
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years.
- No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired.
Responsibilities
- Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
- Welcome members to the facility when they exit the bus or arrive on the lot
- Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
- Assist members with questions and concerns to minimize counter visits
- Communicate customer service issues to management
- Ensure that hangtag information is completed correctly
- Maintain clean low mileage fleet mix requirements
- Maintain Emerald Aisle for cleanliness
- Thank member for their business
- Provide upgraded vehicles on request
- Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
