Seasonal CLUB Customer Service Outfitter - Part Time

Bass Pro Shops • Council Bluffs, IA

1d • Onsite

About The Position

The Seasonal CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while presenting customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, supporting the customer experience, peer coaching, and regulatory compliance. The position may also provide service to other store areas based on business needs.

The position is part time and seasonal. It requires a high school diploma or equivalent experience and 0 to 2 years of experience. Work involves standing or walking on the sales floor, communicating with customers and coworkers, repetitive hand and wrist motions, and frequently lifting or moving objects up to 20 pounds. The role operates under general supervision using established procedures, with occasional independent judgment.

Part-time benefits include discounts on retail merchandise, restaurants, resorts, and conservation attractions; dental and vision coverage; voluntary benefits; a 401(k) retirement savings plan; paid holidays; paid vacation; and the Bass Pro Cares Fund. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while working unsupervised.

Responsibilities

• Support the company’s commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer the opportunity to become a CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay informed about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED