CLUB Customer Service Outfitter- Seasonal Part-Time

Bass Pro Shops • Concord, NC

3d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and creates a pleasant, productive shopping experience. The role presents customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member and serves as a product expert while carrying out account servicing and other CLUB processes. These include acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The position works under general supervision and established procedures, using occasional independent judgment to complete assignments and resolve problems from limited alternatives. The role may also provide service in any area of the store based on business needs. This is a seasonal, part-time position.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience for customers.
• Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED