Seasonal Check In Agent

Air North • Whitehorse, YT

3d • Onsite

About The Position

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Requirements

• Excellent customer service skills
• Problem solving ability
• Computer aptitude
• Superior safety awareness
• Readiness for physical duties such as lifting baggage and assisting passengers
• Professional attitude and team-player mindset
• Previous customer service experience
• Required to be able to obtain a Restricted Area Identification Card (RAIC)
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice To Haves

• Previous aviation experience
• Additional languages are an asset
• Valid First Aid

Responsibilities

• Follow policies and procedures for departing and arriving flights including public announcements
• Aptitude to develop an understanding of Air North’s procedures and Transport Canada regulations
• Assist passengers as needed through all stages of arrival, check-in and boarding processes, including providing support for passengers with disabilities
• Interact in a positive, customer-service focused approach when helping passengers and communicating with team members
• Handle and resolve customer complaints calmly and professionally, escalating issues when necessary

Benefits

• Phenomenal local flight benefits for you and your family!
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed