Seasonal Cashier

Lowe's Companies, Inc.•Amherst, NY

10d•Onsite

About The Position

This role provides SMART customer service by executing Lowe's customer service policies, procedures, and programs. The associate will assist customers by understanding their needs, locating and demonstrating merchandise, and helping them with purchases. This includes writing customer contracts and invoices for equipment rental and tool repairs in the Tool Rental Department. The position also involves cross-functional training in other store areas, detecting signs of shoplifting, maintaining housekeeping standards, and ensuring a safe and secure work environment. The associate will operate various store equipment as needed.

Requirements

Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 Year Experience using common retail technology, such as smart phones and tablets.
Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping.
Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department).
Cross-functionally trains in other areas of the store to help deliver the best customer service.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals).

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards