Seasonal Cashier/Traffic Controller - Gaylord Palms Resort

Towne Park•Kissimmee, FL

12d•Onsite

About The Position

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner. This role involves maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests immediately, and addressing them using last names when appropriate. The position requires assisting guests with directions and other inquiries, providing information about facility outlets, meeting rooms, amenities, and local attractions. A key responsibility is determining guest charges and processing payments via cash, credit, or direct billing, accurately categorizing tickets for audit purposes, and collecting and reconciling revenue accurately. The role also includes completing accurate and timely shift reports, following all standard operating procedures related to cash banks, operating equipment such as registers, gates, and credit card machines, and obtaining information about daily events and rates. All tasks must be completed in a timely manner as instructed by the Lead Cashier/Account Manager.

Requirements

High school diploma or general education degree (GED)
One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
Basic Math
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients.
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
Addresses guests using last names when appropriate.
Treats guests and associates with courtesy, respect and dignity.
Maintains accuracy and composure while under pressure.
Appropriately uses the salutation of the day and welcomes guests to the location.
Uses proper Towne Park phone etiquette.
Assists guests with directions and all other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Determines guest charges and processes payments via cash, credit, or direct billing.
Accurately categorizes tickets for audit purposes.
Collects and reconciles revenue accurately and furnishes payment receipts.
Completes accurate and timely shift reports.
Follows all standard operating procedures related to cash banks.
Operates equipment, including registers, gates, and credit card machines.
Obtains information about daily events and rates to be charged.
Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager.