Insomniac - EDC Orlando 2026 Seasonal Box Office Attendant

Live Nation Entertainment•Orlando, FL

3d•Onsite

About The Position

Insomniac is seeking a highly motivated self-starter with a passion for dance music and a love for box office support to join their team as a Seasonal Box Office Attendant for EDC Orlando 2026. This role involves providing excellent customer service related to ticketing at the box office or ticket resolution areas. Insomniac is a leading producer of innovative music festivals and immersive events worldwide, known for its high-quality fan experiences.

Requirements

Sales and customer service-related work experience is preferred.
Must feel comfortable with using a computer.
Must be able to professionally interact with all levels of individuals in a courteous manner.
Must be able to de-escalate situations before they become unpleasant.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
Employee must maintain and carry a valid driver’s license at all times.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Nice To Haves

Passion for dance music.
Love for box office support.

Responsibilities

Actively participate in a training session for the Front Gate box office system to effectively assist patrons with ticketing needs.
Quickly and efficiently identify customer will call orders by verifying pertinent customer information (name, email, credit card) for ticket distribution.
Resolve ticket scanning issues at the gate in a timely and courteous manner.
Accurately administer cash and credit card transactions using the Front Gate POS system.
Contact supervisor for unanswered questions.
Maintain a professional, upbeat attitude and smile at all times in a fast-paced environment.
Keep the work area clean and organized.
Understand surroundings and all published festival information to provide accurate event details.
Take extraordinary initiative when answering attendee questions.
Treat all attendees with equal respect and sincerity.
Understand evacuation procedures and safe refuge locations prior to the opening of each show.
Report to Box Office Management.