Seasonal Barista/Cashier

Highgate Hotels • Mt. Crested Butte, CO

1d • Onsite

About The Position

Highgate is a premier real estate investment and hospitality management company. Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte’s local culture. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. This role is responsible for preparing and serving coffee and other beverages to customers, embodying the hospitality, charm, and professionalism of the organization. Duties include greeting guests, taking orders, making drinks, and providing timely service to customers.

Requirements

• Must be pleasant, conscientious, and professional with excellent hospitality instincts & drive to provide customer service.
• Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth, quality service.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows Highgate’s operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that associates can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Ability to stand during entire shift.
• Constant reaching, turning, and performing precision work.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• 1-2 years of Barista experience.
• Knowledge of service and food and beverage.
• Prior experience as a barista in a coffee house or restaurant.

Nice To Haves

• Bonus points for loving skiing, snowboarding and/or mountain-biking!

Responsibilities

• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
• Take orders from guests.
• Prepare and serve beverages, ranging from simple to intricate drinks.
• Answer guests questions about the menu and provide recommendations.
• Take payment.
• Restock/ Replace.
• Maintain cleanliness of workstation.
• Act with integrity, honesty and knowledge that promote the culture, values of TableOne Hospitality.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
• Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance, uniform and grooming.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Perform other duties as requested by management.

Benefits

• Travel discounts at our hotels
• Competitive benefits
• Three pricing tiers of medical coverage
• Dental and Vision benefits to eligible full-time associates
• All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act.
• Paid time off plans may also be available to associates who qualify.
• The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees